Last Updated: 14 October 2026
At Paakhee, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, browse our products, place an order or contact us.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it in the appropriate manner.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
a. Personal and Contact Information
When you place an order, contact us or subscribe to our updates, we may collect your name, email address, mobile number, billing address and shipping address.
b. Order Information
We may collect details about the products you purchase, order history, transaction status, delivery information, returns, exchanges and customer support requests.
C. Payment Information
Payments are processed through the payment methods and payment service providers available at checkout. We may receive transaction references, payment status and other information necessary to manage your order.
We do not intentionally store complete payment card details on our own systems. Your payment information may be collected and processed by the relevant payment provider under its own privacy and security practices.
D. Technical and Website Information
When you visit our website, certain information may be collected automatically, depending on your browser settings and the technologies we use. This may include your IP address, browser type, device information, pages viewed, referring website and interactions with our products.
E. Communications and Feedback
If you contact us through email, telephone, website forms or other supported communication channels, we may retain the information you provide to respond to your enquiry and improve customer service.
How We Use Your Information
We may use your information for the following purposes:
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To process, confirm, fulfil and deliver your orders.
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To communicate order confirmations, payment updates, shipping notifications and delivery information.
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To respond to enquiries, complaints, returns, refunds and exchange requests.
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To process payments and help detect or prevent fraudulent transactions.
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To maintain order records, accounting records and other legally required documentation.
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To improve our website, product listings, shopping experience and customer service.
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To send promotional communications about Paakhee products, offers and collections where permitted by law and subject to applicable consent requirements.
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To measure marketing campaign performance and website usage where relevant technologies are enabled.
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To comply with applicable laws and respond to lawful requests.
We will use personal information for purposes that are disclosed to you and permitted under applicable law.
Sharing of Information
We do not sell customers' personal information as a standalone customer list.
We may share relevant information with trusted service providers where necessary to operate our business, including:
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Shopify: To host and operate our online store and support checkout and order management.
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Payment service providers: To process payments and verify transactions.
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Courier and logistics partners: To ship orders, provide tracking and complete deliveries.
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Website analytics and marketing providers: To understand website performance or measure advertising campaigns, where such services are enabled and permitted.
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Customer communication providers: To send service messages or promotional communications where applicable.
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Professional advisers and public authorities: Where reasonably necessary for legal compliance, dispute resolution, fraud prevention or lawful requests.
These parties may process information under their own applicable terms, privacy notices and contractual obligations.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance and, where enabled, support advertising and marketing.
You may be able to manage cookies through your browser settings and any cookie preferences provided on our website. Disabling certain cookies may affect website functionality.
Where required, we will provide appropriate information and choices for non-essential cookies or tracking technologies.
Marketing Communications
If you subscribe to our marketing communications or otherwise provide the required permission, we may send you updates about new jewellery collections, festive offers, wedding jewellery, special promotions and other Paakhee announcements.
You can opt out of promotional emails using the unsubscribe link, where available, or contact us to withdraw your marketing preferences.
Service-related messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfil your purchase or meet legal obligations.
We will handle marketing communications in accordance with applicable law and your preferences.
Data Storage and Security
We take reasonable measures to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.
These measures may include access controls, secure service providers and appropriate administrative and technical safeguards.
However, no website or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we will handle personal information in accordance with applicable legal requirements.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution and compliance with applicable legal obligations.
The applicable retention period may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable law and legitimate retention requirements.
Your Privacy Rights and Requests
Subject to applicable law, you may be entitled to request access to information about your personal data, correction of inaccurate information, deletion of personal data, withdrawal of consent or assistance with other applicable privacy rights.
To make a request, contact us using the details provided below. We may need to verify your identity before acting on a request.
Some information may need to be retained where required by law or necessary for legitimate legal purposes.
We will handle privacy requests in accordance with applicable laws and timelines.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.
Paakhee is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy notices before providing personal information.
Children's Privacy
Our website is intended for customers who can lawfully make purchases under applicable law. We do not knowingly seek to collect children's personal information in violation of applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action as required by law.
International Processing
Some of our service providers may process or store information in locations outside India. Where this occurs, we will handle such processing in accordance with applicable Indian law and any relevant restrictions on cross-border transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers or applicable laws.
The updated version will be published on this page along with the revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
Contact Us
For questions, concerns or requests relating to your personal information, please email: thepaakhee@gmail.com
We will review and respond to privacy-related requests in accordance with applicable law.
Thank you for trusting Paakhee. We are committed to treating your personal information responsibly.