Last Updated: 14 October 2026
At Paakhee, we carefully pack every jewellery order and aim to deliver your favourite pieces safely to your doorstep. We currently offer shipping across India, subject to serviceability at the delivery address.
Please read our Shipping Policy before placing an order.
1. Shipping Coverage
Paakhee offers pan-India shipping to serviceable locations across India.
Delivery availability depends on the courier service's coverage for your PIN code. If your location is not serviceable, we will contact you using the details provided with your order.
International shipping is not currently available unless expressly stated on our website.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days exclude Sundays and public holidays, unless otherwise communicated.
During festive seasons, wedding sales, promotional campaigns or periods of unusually high order volumes, processing may take longer. If there is a significant delay, we will endeavour to communicate the updated status.
Please note that order processing time is separate from the shipping and delivery time.
3. Estimated Delivery Time
Once dispatched, orders are generally expected to be delivered within [3–7 business days], depending on your location and courier service.
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Metro cities: Estimated [2–5 business days] after dispatch.
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Other cities and towns: Estimated [3–7 business days] after dispatch.
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Remote locations: Delivery may take additional time, depending on courier availability.
These are indicative estimates, not guaranteed delivery dates. Actual delivery may vary due to courier operations, weather conditions, public holidays, regional restrictions or other circumstances beyond our reasonable control.
Where a different delivery estimate is shown at checkout, the applicable estimate will be communicated to the customer.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
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Standard shipping charge: INR 50 for orders above
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Free shipping on orders above INR 500
Any applicable shipping or other mandatory charges will be disclosed before the order is placed.
Once your order is successfully placed, you will receive an order confirmation through the contact details provided at checkout, where the relevant communication service is available.
6. Incorrect Address or Contact Details
Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number and other required details.
If you notice an error, please contact us as soon as possible at thepaakhee@gmail.com or 8368023336.
We will try to accommodate changes before dispatch, but address changes cannot be guaranteed once an order has been processed or handed over to the courier.
Additional shipping charges may apply if a shipment needs to be redirected or re-dispatched, where applicable and communicated to the customer.
7. Delayed or Undelivered Orders
Although we work with courier partners to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order has not arrived within the expected delivery window, please contact us with your order number. We will review the tracking information and coordinate with the courier partner where necessary.
If a shipment is lost, returned to us or confirmed as undelivered, we will work with you to resolve the issue in accordance with our applicable policies and consumer rights.
8. Failed Delivery and Returned Shipments
A delivery may fail because of an incorrect address, an unavailable recipient, unsuccessful delivery attempts or other courier-related issues.
If an order is returned to us, we will contact the customer to discuss the available next steps.
Where re-shipping is possible, any additional shipping charges will be communicated before the shipment is arranged. Any refund or other remedy due will be handled in accordance with applicable law and our published policies.
9. Damaged, Incorrect or Missing Items
Please inspect your order upon delivery.
If you receive a damaged, incorrect or incomplete order, contact us at: thepaakhee@gmail.com or 8368023336 as soon as reasonably possible, preferably within 48 hours of delivery.
Please share your order number, a description of the issue , clear photographs and unboxing video (compulsorily) to help us investigate.
We may request additional information to verify the issue and coordinate with our courier partner.
We will assess the complaint and arrange an appropriate resolution, such as a replacement or refund, where applicable under our policies and the law.
10. Festive Season and Sale Orders
During occasions such as Karwa Chauth, Navratri, Diwali and the wedding season, order volumes may be higher than usual.
We recommend placing your orders well in advance of your planned occasion. Delivery dates may be affected by courier capacity, public holidays and regional service disruptions.
If a particular delivery deadline is important, please contact us before placing your order to check the available estimate.
Thank you for choosing Paakhee. We appreciate your trust and look forward to delivering your jewellery to you.