Terms of Use

Last Updated: 13 October 2026

Welcome to Paakhee.

These Terms & Conditions govern your access to and use of our website, https://www.thepaakhee.com/ , and your purchase of products from Paakhee.

By browsing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Paakhee

Paakhee is a fashion jewellery brand offering artificial jewellery, including necklace sets, earrings, jhumkas and other jewellery accessories.

In these Terms & Conditions, “Paakhee”, “we”, “our” and “us” refer to the business operating this website. “You” and “your” refer to the customer or visitor using our website.

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable Indian law. If you are under the age of legal majority, you may use this website only through a parent or legal guardian, as permitted by law.

3. Products and Product Information

We make reasonable efforts to display our jewellery products, descriptions, colours and images as accurately as possible.

  • Paakhee sells artificial/fashion jewellery, not solid gold or silver jewellery unless expressly stated otherwise on the relevant product page.

  • Product colours and appearance may vary slightly depending on screen settings, lighting and photography.

  • Product dimensions, design details, included accessories and other specifications should be checked on the individual product page before ordering.

  • Any material, plating, stone, finish, care instruction or performance claim will be stated only where applicable to the particular product.

  • Product images and descriptions are intended to help customers make informed purchasing decisions. Please contact us if you need clarification before placing an order.

4. Pricing and Payments

All product prices and applicable charges will be displayed on the website at checkout.

  • Prices, offers and discounts may change from time to time.

  • Any applicable taxes, shipping charges or other mandatory charges will be disclosed as required before checkout.

  • Orders are subject to successful payment confirmation, except where cash on delivery is expressly offered.

  • We reserve the right to investigate suspected fraudulent transactions and to cancel orders where legally permissible, with any refund due handled in accordance with applicable law and our policies.

5. Order Acceptance and Availability

Placing an order constitutes a purchase request. An order is confirmed when we communicate its acceptance or dispatch, as applicable.

Some products may be available in limited quantities. If an item becomes unavailable after an order is placed, we will contact you regarding cancellation and any refund due.

Please ensure that your name, shipping address, email address and phone number are accurate when placing your order.

6. Shipping and Delivery

Orders will be shipped according to the delivery timelines and terms stated in our Shipping Policy or communicated at checkout.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, service disruptions or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and remain available to receive the shipment. Any applicable re-delivery or additional shipping charges will be communicated where relevant.

Please refer to our Shipping Policy for detailed information about delivery timelines, shipping charges and shipment tracking.

7. Cancellation, Returns, Refunds and Exchanges

Order cancellations, returns, refunds and exchanges are governed by our separate Cancellation Policy and Return, Refund & Exchange Policy.

Please review these policies before placing an order.

Nothing in these Terms & Conditions excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited under applicable law. Requests relating to defective, damaged, incorrect, counterfeit or materially misdescribed products will be handled in accordance with applicable law and our published policies.

8. Jewellery Care and Usage

All types of jewellery requires appropriate care to maintain its appearance and keeping it lon lasting.

Unless specific product instructions state otherwise, we recommend:

  • Keeping jewellery away from water, perfumes, cosmetics, sweat and harsh chemicals.

  • Removing jewellery before bathing, swimming, exercising or sleeping.

  • Storing each piece separately in a dry place.

  • Handling delicate components, stones, beads, chains and clasps carefully.

The care instructions above are general guidance and may not apply equally to every product. Please follow any product-specific instructions provided.

9. Product Quality and Natural Wear

Jewellery may show signs of wear over time depending on usage, storage, environmental conditions and care.

Normal wear and tear or damage caused by improper handling may not qualify for a return or replacement under our policy. However, this clause does not affect any applicable rights relating to manufacturing defects, incorrect products or goods that do not conform to their description.

We do not make claims about waterproofing, tarnish resistance, hypoallergenic properties, plating composition or durability unless these are expressly supported and stated for the relevant product.

10. Offers, Discounts and Promotional Codes

Promotional offers, discount codes and special campaigns may be subject to additional terms, including validity periods, minimum purchase requirements and product exclusions.

Unless expressly stated, promotional codes cannot be exchanged for cash or combined with other offers. We will communicate applicable offer conditions before purchase.

11. Intellectual Property

All original content on this website, including the Paakhee brand name, logo, product photographs, graphics, written descriptions and design elements, is owned by or lawfully used by Paakhee and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially use this content without prior written permission, except where permitted by law.

12. Website Use

You agree not to:

  • Use the website for unlawful or fraudulent activities.

  • Attempt unauthorised access to our website, accounts or systems.

  • Introduce malicious software or interfere with website operations.

  • Copy or misuse website content, product images or other intellectual property without permission.

We may restrict access to the website where reasonably necessary to protect its security and lawful operation.

13. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers and analytics tools. These services may be governed by their own terms and privacy policies.

Paakhee is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Paakhee will not be liable for losses arising from circumstances beyond our reasonable control, including certain courier disruptions, third-party service interruptions or temporary website unavailability.

Nothing in these Terms & Conditions limits liability or remedies where such limitation is prohibited by law, or excludes any mandatory consumer protection rights.

15. Privacy

We collect and use customer information to process orders, arrange delivery, provide customer support, manage payments and operate our website, in accordance with our Privacy Policy and applicable law.

Please read our Privacy Policy to understand how your personal information is handled.

16. Customer Support and Grievance Redressal

For order enquiries, product concerns, complaints or other assistance, contact us using the details below.

  • Email: thepaakhee@gmail.com

  • Phone: 8368023336

  • Business Address: Delhi , India

We will handle complaints within the timelines required by applicable law and our published policies.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website or applicable law. The updated version will be published on this page with its revised date.

Changes will apply in accordance with applicable law and will not remove rights that customers have already acquired under applicable law.

18. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India. Any disputes will be handled by the competent courts or forums in accordance with applicable law, including mandatory consumer dispute resolution rights.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Paakhee
Website: https://www.thepaakhee.com/ 
Email: thepaakhee@gmail.com
Phone: 8368023336
Address: Delhi , India

Thank you for shopping with Paakhee. We appreciate your trust and support.