Last Updated: 14 October 2026
At Paakhee, we want you to enjoy your jewellery shopping experience. Every order is handled with care, and we aim to ensure that the products you receive match the descriptions provided on our website.
Please read this Refund, Return & Exchange Policy carefully before placing an order.
1. Return Eligibility
Due to the nature of artificial and fashion jewellery, we may not accept returns for change of mind, personal preference or styling choices, except where required by applicable law or expressly stated in our policy.
However, if you receive a damaged, defective, incorrect or materially misdescribed product, please contact us so that we can review the issue and arrange an appropriate resolution in accordance with applicable law.
Each request will be assessed based on the nature of the issue and the information provided.
2. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or different from the product you ordered, please contact us within 48 hours of delivery, preferably with the following information:
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Your order number.
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A description of the issue.
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Clear photographs showing the product and the reported damage or discrepancy.
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An unboxing video (compulsory) to help us investigate the issue.
Please email these details to thepaakhee@gmail.com or contact us at (+91)-8368023336.
Once we review your request, we will communicate the next steps. Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, refund or another appropriate remedy.
Please retain the product and its packaging until your request has been resolved.
3. Products Not Eligible for Return
Subject to applicable consumer rights, returns or exchanges may not be accepted for:
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Products purchased correctly but no longer wanted due to a change of mind.
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Jewellery selected in the wrong colour, style or design by the customer.
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Products damaged due to accidental impact, improper handling, misuse or failure to follow applicable care instructions.
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Products showing ordinary wear and tear after use.
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Products returned without the relevant order details or with missing components, where these prevent verification of the claim.
These exclusions do not apply where the product is defective, incorrect, materially misdescribed or otherwise qualifies for a remedy under applicable law.
4. Return and Exchange Conditions
Where a return or exchange is approved:
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The product may need to be returned with its original packaging and included accessories.
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The product should not have additional damage caused after delivery.
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We will communicate the return instructions and, where applicable, the collection or shipping arrangements.
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Customers should not send products back before receiving return instructions from our team.
For eligible damaged, defective, incorrect or misdescribed products, return shipping costs and other remedies will be handled in accordance with applicable law and the circumstances of the case.
5. Refund Eligibility
Refunds may be provided where appropriate, including when:
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A confirmed order cannot be fulfilled because the product is unavailable.
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An order is cancelled by Paakhee and payment has already been received.
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A return or refund request is approved under this policy.
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A refund or other remedy is required under applicable law.
We will inform you of the applicable resolution once your request has been reviewed.
6. Refund Process and Timeline
Once a refund is approved, it will generally be initiated within [5–7 business days].
The time taken for the amount to appear in your account may depend on your bank, payment provider or original payment method.
Where feasible, refunds for prepaid orders will be processed through the original payment method. If that is not possible, we will communicate an appropriate alternative.
Any legally required refund deadlines will take precedence over the indicative timelines stated above.
Paakhee will communicate the refund status using the contact details provided with your order.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at thepaakhee@gmail.com and (+91)-8368023336 and provide your order number.
Cancellation requests may be accommodated before the order is processed or dispatched, subject to the circumstances and applicable law.
Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. In such cases, please contact our team for guidance.
If Paakhee cancels an order after receiving payment, any refund due will be processed in accordance with applicable law.
8. Exchanges
Exchanges may be considered for eligible products, subject to product availability and applicable law.
If the requested replacement is unavailable, our team will discuss the available options, including a refund where appropriate.
Please contact us before sending an item back so that we can confirm eligibility and provide instructions.
Exchanges will only be considered if the product is received in a damaged condition. A clear, uninterrupted unboxing video must be provided as supporting evidence for the claim. All requests will be reviewed in accordance with Paakhee’s exchange policy and applicable consumer protection laws.
9. Cash on Delivery Orders
For cash on delivery orders, a refund cannot be processed until the payment and order details have been verified.
Where a refund is approved, we may request the necessary bank or payment details to complete the transfer securely.
Customers should share financial information only through the official communication channels specified by Paakhee. We will never ask for a customer's ATM PIN or payment password to process a refund.
10. Refunds for Shipping Charges
Where a refund is approved, any applicable shipping charges will be handled in accordance with the circumstances of the order and applicable law.
Where a product is damaged, defective, incorrect or materially misdescribed, the customer's entitlement to a refund of shipping charges or return costs will be assessed in accordance with applicable law.
11. Promotional Offers and Discounted Products
Products purchased during promotional campaigns, festive sales or discount offers remain subject to this policy.
A discounted price alone does not remove any applicable rights relating to defective, incorrect or misdescribed products.
Any additional offer-specific conditions will be communicated at the time of purchase and will remain subject to applicable law.
12. Contact Us
For return, refund, cancellation or exchange requests, please contact:
Paakhee
Website: https://www.thepaakhee.com/
Email: thepaakhee@gmail.com
Phone/WhatsApp: (+91)-8368023336
Business Address: Delhi, India
Please include your order number and a brief explanation of your concern so that our team can assist you efficiently.
Thank you for shopping with Paakhee. We appreciate your trust and support.